Dymo Rhino 6000 User Manual download pdf (Page 26)

Troubleshooting

Review the following possible solutions if you encounter a problem while using your printer.

Problem/Error Message Solution

Battery Low

Battery Empty

• Attach the power adapter.

• Recharge the battery pack. See Recharging the Battery

Pack.

• Insert new AA alkaline batteries as a temporary power

source. AA batteries are less stable and should be used as a

temporary solution only.

Poor Print Quality • Clean the print head. See Cleaning Your Printer.

• Adjust the Print Contrast. See Adjusting Print Contrast.

Tape Jam

Motor is stalled due to tape jam.

• Open the tape cassette compartment and press the eject

button to release the cassette.

• Remove the tape, clearing the jam.

• Make sure the tape passes smoothly through the

guideposts on the tape cassette. See Inserting and

Removing the Tape Cassette.

• When the jam is cleared, press OK to clear the display.

Uneven or slanted printing

The cassette is not inserted correctly.

• Check the tape cassette compartment to make sure the

cassette is inserted properly. See Inserting and

Removing the Tape Cassette.

• Make sure the two levers in the tape compartment are

locked on either side of the cassette holding the cassette in

place.

Cannot close the tape cassette lid

The cassette is not inserted correctly.

Make sure nothing is blocking the cassette cover and that the

tape cassette is inserted properly. See Inserting and

Removing the Tape Cassette.

Unable to return to the previous menu

•Press

Esc to return to the previous menu.

•Press Clr to return to return to the display and clear all

settings.

Nothing shows on the display • Ensure the printer is turned on.

• Recharge battery pack or plug in power adapter.

• Remove power adapter and batteries and then reattach

power to restart the printer.

End of Tape

Tape cassette is empty.

The printer cannot detect the end of the tape cassette. Make

sure you have tape left in the cassette before starting a large

print job.

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Dymo Rhino 6000 User Manual Page 26

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